Product designer · UX research and UI

I design for what happens after the first tap.

I’m Priyanka. I spent ten years in product support and cloud operations, most recently leading a team of 20+ across APAC and EMEA. That work taught me where products quietly fail people. Now I design them, starting with research.

10 projects

6 end-to-end case studies

10 yrs in tech operations

Based in India

I have worked with

Case studies

Google Maps · Accessibility · 2026

Eyes on the Street

An adaptive walking mode for moments when your eyes, hands or attention are busy. One big arrow, controls under the free thumb, and guidance all the way to the right exit.

Survey n=34 · 6 interviews · Android

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YouTube · Saved content · 2026

Saved for Later

People save videos meaning to watch them, and most never do. I mapped where that intention breaks on YouTube and designed a way to bring saved videos back when they matter.

Survey n=63 · 7 interviews · Mobile + desktop

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Together, Apart cover: Netflix on a TV in a living room
Netflix · Co-watching · 2026

Together, Apart

A shared discovery layer that helps people living apart find something they both want to watch, and stay aware of each other while they do.

Survey n=54 · 8 interviews · TV + mobile

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Zoom for Education · K–12 · 2026

KidsZoom

Zoom runs the call but not the classroom. I designed the layer around it: schedules, recordings, breaks students can ask for, and a teacher view of who hasn't spoken yet.

Interviews + survey · Maze testing · Coded prototype

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DocTap doctor list with an inline time picker
DocTap · Healthcare booking · 2023

DocTap

Same-day GP booking for busy professionals in London. A map you can actually click, doctors you can sort and compare, and a way to change your mind without starting over.

User interviews · Usability testing · Web

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Redesigned Splitwise screens
Splitwise · Fintech · 2023

Splitwise, redesigned

Splitwise tells you who owes what. I added the part people asked for: where their money goes each month, and what is coming next.

Survey + affinity map · Team of two · iOS

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Through my eyes

Places I’ve walked through, kept in black and white. Put my glasses on to see them the way I did.

About

Before design, I worked in product support and cloud tech operations for a decade, at Capgemini, PTC and Deel. At Deel I was a Team Lead for 20+ people across APAC and EMEA.

Ten years in support taught me to notice where people get stuck in digital products. You see the same confusion arrive from hundreds of people, and you learn that most of it was designed in. I moved into product design to fix those problems at the source.

I trained through the Memorisely UX/UI bootcamp and the NextLeap product design fellowship. My degree is in Computer Engineering, so I’m comfortable talking to engineers and building coded prototypes. Increasingly, I design for two users: humans, and the AI agents working alongside them.

Timeline
Contact

Have a messy flow? I’d like to see it.

Have a messy flow?
I’d like to see it.

Have a messy flow?
I’d like to see it.

Have a messy flow?
I’d like to see it.

© 2026 Priyanka Adhikari

Designed in black and white.